At AgroVerdant, we strive to provide the highest quality products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.
1. Eligibility for Returns
You may return a product under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving the order.
- Proof of purchase (order confirmation or receipt) is required.
- Perishable goods, including food powders, cannot be returned if opened due to health and safety regulations.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used food products.
- Items without the original packaging.
- Products purchased under discounts or promotional sales (unless defective or damaged).
- Customized or bulk orders.
3. Refund Process
If your return is approved, we will process your refund as follows:
- Refunds will be issued to the original payment method within 5-7 business days after the returned item is received and inspected.
- Shipping costs are non-refundable unless the product received was incorrect or damaged.
- If applicable, a partial refund may be issued if the returned item is not in its original condition.
4. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us at support@agroverdant.com within 48 hours of delivery.
- Provide clear images of the damaged or defective product along with your order details.
- We will offer a replacement or full refund based on the nature of the issue.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at support@agroverdant.com.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: support@agroverdant.com
Phone: +91 9059933990
Address: SREE VENKATESHWARA AGRO INDUSTRIES, PLOT NO.48, SITUATED AT TIF MSME GREEN INDUSTRIAL PARK CHOUTUPPAL, CHOUTUPPAL, YADADRI
Thank you for shopping with AgroVerdant. Your satisfaction is our priority!